Job Details

Guest Service Supervisor page is loaded **Guest Service Supervisor**

**Guest Service Supervisor**

locationsHorn Lake, MS time typeFull time posted onPosted 2 Days Ago job requisition idR10656 Property Location:

735 Goodman Road West - Horn Lake, Mississippi 38637**YOU BELONG AT DRURY HOTELS.**

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

**WHAT YOU CAN EXPECT FROM US**

**So. Much. More.**

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

* *Incentives -* Quarterly bonuses up to $1600/year (we succeed together!) based on hotel results

* *Work-life-balance* Flexible scheduling, paid time off, hotel discounts and free room nights

* *Career growth -* Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

* *Health and well-being -* Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

* *Retirement -* Company-matched 401(k)

* *Award-winning* - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record!)

**BASIC FUNCTION & JOB DUTIES:**

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

**GENERAL KNOWLEDGE, SKILL AND ABILITY:**

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

**Rise. Shine. Work Happy. Apply Now.**

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. Thats the Drury Way. Our 5,000 team members work togetheracross 150 hotels in 26 statesto make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE