Job Details

Howard Industries is looking for competent Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the companies front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that employees are provided with top tier service.

Responsibilities

Provide first level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Performing remote on onsite troubleshooting through diagnostic techniques

Provide fast and friendly support

Requirements and skills

Proven working experience in providing Help Desk support

Working knowledge of help desk software, databases, office products and remote control

Strong communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Equal Opportunity Employer Vet/Disabled